By using our website, you agree to be bound by British Retro Terms & Conditions, as stated below.

Company Information

Registered name: Retro British Ltd

Place of registration: Unit 6 Wessex Road, Bourne End, Buckinghamshire, SL8 5DT

Registered office address: Unit 6 Wessex Road, Bourne End, Buckinghamshire, SL8 5DT

Company’s registered number: 12334909

Contract for the Supply of Products or Services

The display of goods on the British Retro site amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. No contract for the supply of products or goods will be deemed to exist between you and British Retro unless, and until, an email is sent by British Retro to you confirming that your order has been accepted and payment has been successfully made.

This confirmation e-mail amounts to an acceptance by British Retro of your offer to buy goods or services from British Retro and this acceptance is effective regardless of whether or not you receive the e-mail.

British Retro is free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself.

Price and availability information is subject to change without notice.

Site Information

British Retro is providing this site and its contents on an “as is” basis and makes no representations or warranties of any kind with respect to this site or its contents. British Retro disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, British Retro does not represent or warrant that the information accessible via this site is accurate, complete or current.

Processing of orders

Credit cards are debited before items are shipped or before services are activated by British Retro.

Limitation of Liability

Except as specifically stated on this site, neither British Retro nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Illegal Acts

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

Changes in Terms

British Retro reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the British Retro website.

Our Returns Policy and your Right to Cancel:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) state that you have fourteen (14) calendar days to cancel the Contract for your Order with us and we will issue you with a full refund.  With British Retro, you have 28 CALENDAR DAYS ONLY TO RETURN THE GOODS FROM WHEN YOU RECEIVE YOUR ORDER, PLEASE ENSURE TRACKING IS USED ON ALL RETURNS! Item(s) returned beyond this time scale will not be eligible for a refund.

For questions regarding returns please contact us.

Returns Address:
British Retro
Unit 6 Wessex Road
Bourne End

  1. You MUST include the invoice and a completed returns form. You can find your returns form on the back of your invoice, which will have been included in your parcel. If you have misplaced your form, please contact us and we’ll be happy to send over a replacement.
  2. All items returned must be in a re-sellable condition. This means returned items must be unworn, free of stains, odours, animal hair and creasing. Items must not be damaged and must be returned with the original labels still attached, or box included for shoes. For reasons of health and hygiene, we are unable to accept any face masks, hosiery, lingerie, or pierced jewellery as returns. If any items are received in an unsellable condition, they will be posted back to you.
  3. We recommend you send the return with a signed for service and retain your receipt as proof. This can be via your national postal service or a courier service. Should any returned parcel be lost, this can be used to lodge your claim with your postal provider. Please be reminded that for a lost parcel you need to lodge your claim with your nominated postal service, we will not be obligated to deal with this.
  4. You are responsible for the cost of the return postage, which is non-refundable unless the item sent is incorrect or faulty. Any return postage cost refunded by us will be based on the economy Post Office cost (second class signed for or economy equivalent) for the weight of any incorrect or faulty item you return. If you choose to send any non-faulty items as well, the return postage cost for these items is non-refundable.
  5. If you are making an international return, please make sure this is clearly marked as “Returned Goods” as we will not be liable for any customs or duties.
  6. If you are returning product(s) paid for on your credit/debit card or with PayPal, we will send the refund through the same method. Please kindly note, it can take up to 14 working days for a return to be processed once we have received your parcel. if you have not received your refund, please contact us with your return tracking number and our teams will look into this for you.
  7. We do not offer online exchanges. We would advise you to return the unwanted items and place a new order.

Incorrect or faulty items.

  1. We do our very best to ensure that every item we dispatch is correct, and of the highest quality. However, mistakes unfortunately do happen. Should you receive an incorrect or faulty item, please email contact us as soon as possible, so that we can authorise your return.
  2. Incorrect or faulty items are eligible for return for a repair or replacement for up to six months from the date you received your parcel.
  3. Before posting a faulty/incorrect item back to us please email us with images and details for prior authorisation on our contact us page (mentioning your order number as reference)
  4. Please send your item(s) using a 2nd Class Signed For service, or an equivalent economy service for international returns as we can only refund up to this amount.

Please note that your receipt is your proof of postage to keep safe, so you can claim with your postal provider should anything happen to the parcel on its way to us. We do not recommend putting the receipt in the parcel.

We will only pay return postage for the weight of the incorrect or faulty item that you are sending back. If you choose to include any additional non-faulty items in your return, postage for these items will not be refunded.

Head Office: BRITISH RETRO, UNIT 6 Wessex Road, Bourne End, Buckinghamshire, sl8 5dt (This is an administrative office only, no stock is stored on site.)

International delivery

Please note: If the recipient rejects delivery then they will be subject to pay the return shipping costs back to us and their refund will be minus the original postage paid.

Privacy Policy

We do not store credit or debit card details, or share these with third parties.