Our Returns Policy and your Right to Cancel:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) state that you have fourteen (14) calendar days to cancel the Contract for your Order with us and we will issue you with a full refund.  With British Retro, you have 28 CALENDAR DAYS ONLY TO RETURN THE GOODS FROM WHEN YOU RECEIVE YOUR ORDER, PLEASE ENSURE TRACKING IS USED ON ALL RETURNS! Item(s) returned beyond this time scale will not be eligible for a refund.

For questions regarding returns please contact us.

Returns Address:
British Retro
Unit 6 Wessex Road
Bourne End

  1. You MUST include the invoice and a completed returns form. You can find your returns form on the back of your invoice, which will have been included in your parcel. If you have misplaced your form, please contact us and we’ll be happy to send over a replacement.
  2. All items returned must be in a re-sellable condition. This means returned items must be unworn, free of stains, odours, animal hair and creasing. Items must not be damaged and must be returned with the original labels still attached, or box included for shoes. For reasons of health and hygiene, we are unable to accept any face masks, hosiery, lingerie, or pierced jewellery as returns. If any items are received in an unsellable condition, they will be posted back to you.
  3. We recommend you send the return with a signed for service and retain your receipt as proof. This can be via your national postal service or a courier service. Should any returned parcel be lost, this can be used to lodge your claim with your postal provider. Please be reminded that for a lost parcel you need to lodge your claim with your nominated postal service, we will not be obligated to deal with this.
  4. You are responsible for the cost of the return postage, which is non-refundable unless the item sent is incorrect or faulty. Any return postage cost refunded by us will be based on the economy Post Office cost (second class signed for or economy equivalent) for the weight of any incorrect or faulty item you return. If you choose to send any non-faulty items as well, the return postage cost for these items is non-refundable.
  5. If you are making an international return, please make sure this is clearly marked as “Returned Goods” as we will not be liable for any customs or duties.
  6. If you are returning product(s) paid for on your credit/debit card or with PayPal, we will send the refund through the same method. Please kindly note, it can take up to 14 working days for a return to be processed once we have received your parcel. if you have not received your refund, please contact us with your return tracking number and our teams will look into this for you.
  7. We do not offer online exchanges. We would advise you to return the unwanted items and place a new order.
  8. Gift vouchers are non-refundable
  9. If a customer returns items repeatedly then we reserve the right to resell to them.

Return instructions

  1. Go to ‘my account’ located at the top of the website, and login. Go to the order you would like to return and select ‘return’. Complete the form and submit your request.
  2. Fully complete the returns form and pop in the return package.
  3. Return to: UNIT 6, WESSEX ROAD INDUSTRIAL ESTATE, BOURNE END, BUCKINGHAMSHIRE, SL8 5DT, UNITED KINGDOM (Please note this address is for return only. Business is not conducted here and it is not open to the public.)

International Returns

If you are making an international return, please make sure this is clearly marked as “Returned Goods” as we will not be liable for any customs or duties.

Incorrect or faulty items.

  1. We do our very best to ensure that every item we dispatch is correct, and of the highest quality. However, mistakes unfortunately do happen. Should you receive an incorrect or faulty item, please email contact us as soon as possible, so that we can authorise your return.
  2. Incorrect or faulty items are eligible for return for a repair or replacement for up to 2 months from the date you received your parcel, providing the fault was caused by a manufacturing error. Repairs can take from 7-12 working days from the date we receive a return.

Please note that your receipt is your proof of postage to keep safe, so you can claim with your postal provider should anything happen to the parcel on its way to us. We do not recommend putting the receipt in the parcel.

We will only pay return postage for the weight of the incorrect or faulty item that you are sending back. If you choose to include any additional non-faulty items in your return, postage for these items will not be refunded.

Head Office: BRITISH RETRO, UNIT 6  WESSEX ROAD, BOURNE END, BUCKINGHAMSHIRE, SL8 5DT, UNITED KINGDOM (This is an administrative office only, no stock is stored on site.)